Shipping Policy

At Camp Haven Store, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with every purchase. Whether you’re gearing up for a backcountry adventure or just need reliable outdoor apparel, we’ve got you covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We want you to love your Camp Haven gear as much as we do. If you’re not completely satisfied, here’s how our returns process works:

Return Policy Overview

• Return window: 15 days from receiving your order
• Condition: Items must be new, unused, with original tags and packaging
• Customer responsibility: Return shipping costs and original shipping fees are non-refundable

How to Return an Item

1. Initiate Your Return: Email our customer service team at [email protected] with your return request using the template below
2. Wait for Approval: We’ll respond within 2 business days with return instructions
3. Package Your Item: Securely pack the item in its original packaging
4. Ship Your Return: Send the package to our return address using a trackable shipping method
5. Receive Refund: Once we receive and inspect your return, we’ll process your refund

Return Request Template

Exchange Process

Want a different size or color? Follow the same return process above, indicating you’d like an exchange. We’ll ship your new item once we receive the original.

Pro tip: For faster service, you may place a new order and return the original separately.

Refund Information

• Timing: Refunds typically appear in your account within 5-10 business days after we receive your return
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when your refund is processed

Damaged or Defective Items

If your outdoor gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement.

International Returns

For customers outside the United States:

• You are responsible for return shipping costs and any customs fees
• We recommend using a trackable international shipping service
• Refunds will be issued in USD and may be subject to currency fluctuations